(The characters shown above represent the remaining characters of the product's serial number.)Īffected products that exhibit this phenomenon will be repaired free of charge, regardless of the warranty status, if it is confirmed that the lens error has been caused by disconnection of the part inside the lens. The first and second digits of the camera's serial number are any number from "29" through "41".įor example: "29xxxxxxxxxx", "30xxxxxxxxxx"."41xxxxxxxxxx" Some of the PowerShot S100 Digital Cameras within the following serial number range: In particular, this lens error may occur when the camera is used in certain environmental conditions such as high temperature and / or humidity. Some PowerShot S100 units (with the serial numbers listed below) may encounter a lens error due to a part becoming disconnected inside the lens. We offer our sincerest apologies to any customers who have been inconvenienced. This announcement conveys the details of the issue and Canon's service policy for affected cameras.Ĭanon continuously strives to provide our customers with high quality, reliable products that can be used with confidence.
It has been confirmed that some PowerShot S100 digital cameras encounter a lens error caused by a disconnected part inside the camera. Update: Please note that the free repairs described below, which we announced on June 28, 2012, will end on September 30, 2017. To Users of the PowerShot S100 Digital Camera
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